The Stage Depot Help Center
Find answers about portable stage shipping, free freight, delivery times, returns, warranties, purchase orders, payments, quotes and ordering.
Need help choosing the right portable stage? The Stage Depot has specialized in professional portable staging for more than 20 years. Call 1-877-884-3426 for expert assistance or request a quote online.
How Can I Get Help Choosing a Portable Stage?
Portable stage systems can vary significantly in platform construction, weight capacity, setup method, height adjustment, outdoor suitability, accessories and warranty.
If you're unsure which stage is right for your application, our stage specialists can help compare systems based on:
- Stage size
- Required height
- Indoor or outdoor use
- Fixed or adjustable height
- Frequency of setup and teardown
- Platform weight
- Load requirements
- Stairs, guardrails and ramps
- Storage and transportation needs
- Budget
You can also use StageMatch™ to answer five quick questions and narrow down the portable stage systems that best fit your project.
How Do I Place an Order?
You can order online or contact The Stage Depot for assistance.
- Phone: 1-877-884-3426
- Email: [email protected]
We also provide quotes for schools, universities, churches, government agencies, municipalities, businesses, venues and other organizations that require formal purchasing documentation.
Do You Accept Purchase Orders?
Yes. The Stage Depot accepts purchase orders from qualified schools, universities, government agencies, municipalities, churches and other approved organizations.
Contact us if your organization requires a formal quote, W-9, vendor documentation, tax-exempt processing or other purchasing paperwork.
What Payment Methods Do You Accept?
The Stage Depot accepts:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Approved purchase orders
- Checks and money orders from U.S. banks in U.S. dollars
A returned-check fee may apply.
Shipping & Delivery
Does The Stage Depot Offer Free Shipping?
Yes. Most qualifying portable stage systems ship free within the continental United States.
Free shipping is available on many of our most popular portable stage systems, but exclusions may apply based on the product, manufacturer, order configuration and delivery location.
Free shipping may not apply to:
- Certain stage systems, accessories or replacement parts
- Custom or made-to-order products
- Rural or remote destinations
- Limited-access delivery locations
- Alaska, Hawaii and U.S. territories
- International shipments
- Expedited or special freight services
If additional freight charges apply, they will be disclosed before the order is processed.
How Quickly Do Portable Stages Ship?
Many in-stock, non-custom portable stage systems are available to ship within 24–48 business hours.
Actual ship times depend on inventory, product configuration, order size and manufacturer availability.
Custom stages, special finishes, made-to-order products and unusually large projects may require additional production or handling time.
“Ships within 24–48 hours” refers to the time before an order leaves the warehouse or manufacturer. It does not mean the order will be delivered within 24–48 hours.
How Are Portable Stages Shipped?
Smaller products may ship by UPS or another parcel carrier.
Larger portable stage systems typically ship palletized by LTL freight carrier because of their size and weight.
The shipping method depends on the product, order size, weight and destination.
Products may ship from The Stage Depot, a manufacturer, or an authorized distribution location depending on inventory and the product ordered.
Can I Confirm Inventory Before Ordering?
Yes.
If your project has a firm deadline, contact The Stage Depot before placing your order and we can confirm current inventory, estimated ship time and shipping eligibility for the products you are considering.
Returns
What Is The Stage Depot Return Policy?
Eligible non-custom products may be returned within 30 days of receipt.
Products must be:
- New and unused
- In their original packaging
- Unassembled and uninstalled
- Eligible for return under the applicable manufacturer's policy
Products that have been assembled, partially assembled, installed or used cannot be returned.
Custom, made-to-order and specially configured products are generally not returnable.
Approved returns may incur a restocking fee of up to 40%, depending on the product and manufacturer.
Customers are responsible for return shipping costs unless otherwise agreed to in writing.
How Do I Return a Product?
Before returning any product, contact [email protected] to request a Return Authorization (RA) number.
Do not ship products back without authorization. Unauthorized returns may not be accepted.
Freight Damage & Missing Items
What Should I Do If My Stage Arrives Damaged?
Inspect your shipment carefully when it arrives.
If you notice visible freight damage, damaged packaging or missing items, note the damage or shortage on the carrier's delivery receipt before signing for the shipment.
Take photographs of the shipment, packaging and damaged products and contact The Stage Depot immediately.
Keep all cartons, packaging materials and pallets until the freight claim has been resolved.
Shipping damage is handled as a freight claim, not as a standard product return.
Should I Refuse a Damaged Shipment?
If there is significant visible freight damage, contact The Stage Depot for guidance whenever possible before accepting the shipment.
If a shipment is refused for reasons unrelated to documented freight damage, or becomes undeliverable because of circumstances caused by the customer, return freight charges and manufacturer restocking fees may apply.
Product Warranties
Do Portable Stages Come With a Warranty?
Yes. The professional stage systems sold by The Stage Depot include manufacturer warranties.
Warranty periods vary by manufacturer and product line and can range from approximately 2 years to 10 years.
Specific warranty information is provided on applicable product pages and can also be confirmed with The Stage Depot before purchase.
Warranty claims are handled according to the applicable manufacturer's warranty terms.
Quotes & Project Assistance
Can The Stage Depot Provide a Formal Quote?
Yes.
We regularly prepare portable stage quotes for:
- Schools and universities
- Churches and houses of worship
- Government agencies
- Municipalities
- Military organizations
- Businesses and corporations
- Hotels and venues
- Performing arts organizations
- Sports organizations
- Nonprofits
Tell us your required stage size, height, application and accessories and we can help configure the appropriate system.
Can You Help Me Compare Portable Stage Systems?
Yes. Portable stages that look similar online can differ considerably in construction, stability, weight capacity, testing, setup method, warranty and replacement-part availability.
The Stage Depot represents multiple established portable stage systems so customers can compare the system that best fits their application rather than being limited to a single type of stage.
Don't just buy a stage. Buy the right stage.
